Refund policy
Due to the nature of food products, we are unable to accept returns on any opened or consumed items. We want you to love every order from Candy Shack MN, so please reach out if there's ever an issue!
Damaged or Incorrect Orders If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at [your email address]. Please include a photo of the item and your order number, and we'll make it right with a replacement or full refund.
Unopened Items Unopened, non-perishable items may be returned within 14 days of delivery for a full refund, minus the cost of return shipping. Items must be in their original packaging.
All Sales Final On:
- Opened food items
- Items damaged due to improper storage after delivery
- Sale or discounted items
Refund Processing Approved refunds are processed within 5–7 business days back to your original payment method.
For any questions, contact us at [your email address] or through our website contact form.